Refund & Returns Policy

At RT FASHIONS E-COMMERCE PRIVATE LIMITED, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. Please read our Refund & Returns Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return for eligible products within 7 days of delivery. To qualify for a return:

The item must be unused, unwashed and in original condition
Original tags, labels and packaging must be intact
The product should not show signs of damage, wear or alteration
A valid proof of purchase or order ID is required

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

Innerwear, socks and personal care products
Customized or personalized products
Products marked as “Non-Returnable”
Gift cards or promotional items
Damaged products caused by misuse or improper handling

3. Return Process

To initiate a return request:

Contact our customer support team through the website
Provide your order ID and reason for return
Our team will review and approve eligible requests
Pickup or return instructions will be shared accordingly

4. Refund Policy

Once the returned product is received and inspected, refunds will be processed to the original payment method or store wallet, depending on eligibility.

Refund timelines:

Online payments: 5–10 business days
Wallet/store credit: 24–48 hours
COD orders: Refund may be processed via bank transfer or wallet credit

Eligible products may be exchanged for:

5. Exchange Policy

Different size
Different color
Replacement for damaged or defective products

Exchange availability depends on stock availability.

6. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please report the issue within 48 hours of delivery along with supporting images or videos for verification.

7. Cancellation Policy

Orders may be cancelled before shipment confirmation. Once the order has been shipped, cancellation requests may not be accepted.

8. Shipping Charges

Shipping charges, if applicable, may not be refundable unless the return is due to:

Wrong product delivered
Defective or damaged item
Seller-related issue

9. Fraudulent or Excessive Returns

RT FASHIONS E-COMMERCE PRIVATE LIMITED reserves the right to reject returns or suspend accounts in cases of fraudulent activities, policy abuse or excessive return behavior.

10. Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time without prior notice. Updated policies will be published on this page.

11. Contact Support

For return, refund or exchange assistance, customers may contact our support team through the official website customer support section.

Last Updated: May 2026